Frequently Asked Questions (FAQ)
Last Updated: April 10, 2025
We’ve compiled answers to the questions we hear most often at Crazy Monkey Apparel. If you don’t find what you’re looking for, feel free to reach out via contact.
Ordering & Payment
Q: How do I place an order?
A: Browse our site, select your items, and proceed to checkout. You’ll need to provide shipping and payment details. We process payments securely via Stripe.
Q: What payment methods do you accept?
A: We accept payments through Stripe, which supports major credit/debit cards and other options depending on your location.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’ll do our best to help. Contact us ASAP at contact with your order number.
Shipping
Q: How much does shipping cost?
A: Shipping is a flat $9.99 within the U.S., and free on orders over $99. See our Shipping Policy for more.
Q: When will my order ship?
A: Standard orders ship the next business day. Custom orders typically ship within 1-3 business days. Check your confirmation email for tracking.
Q: Who delivers my order?
A: We use USPS or UPS, depending on the item and location.
Q: Do you ship internationally?
A: Not at this time—we currently ship within the U.S. only.
Q: What if my order is lost or delayed?
A: Check your tracking first. If there’s an issue, reach out at contact—we’ll assist you.
Returns & Exchanges
Q: Can I return or exchange my order?
A: Yes, within 15 days of receipt if the item is new and unused. Custom items aren’t eligible. See our Return & Exchange Policy for details.
Q: Who pays for return shipping?
A: You do, unless the item was damaged or incorrect—then we cover it. Start the process at contact.
Products & Custom Items
Q: Are your designs original?
A: Absolutely! All designs are created by Crazy Monkey Apparel and protected by U.S. copyright and trademark laws. Learn more in our Intellectual Property Policy.
Q: How do I care for my apparel?
A: For clothing, we recommend washing in cold water and tumble drying on low to keep it looking great. For hats, while we have tested ours in a standard washing machine, we can’t guarantee it—clean them with a damp cloth or similar method instead. Check product tags for specific instructions.
Q: Why can’t I return custom items?
A: Custom items are made just for you, so they’re non-returnable unless defective. Contact us at contact if there’s an issue.
Privacy & Accounts
Q: What do you do with my personal information?
A: We use it to process orders, improve our site, and (if you opt in) send promotions. Full details are in our Privacy Policy.
Q: How do I stop marketing emails?
A: Click “unsubscribe” in any email or let us know at contact.
Q: Do I need an account to order?
A: No, but creating one saves your order history and speeds up future checkouts.
General
Q: Where are you based?
A: We’re proudly based in Missouri, USA, and ship from there.
Q: How do I contact you?
A: Visit contact for any questions or support needs.
Thanks for shopping with Crazy Monkey Apparel—we’re here to make your experience awesome!